Reply to an email

Reply to any email, clearly and professionally

Paste your draft reply. ToneSwap answers their point in the first sentence, drops the filler, and ends with a clear next step.

Situation
Original
Work Email tone

Your rewrite will appear here

Length

How it works

01

Paste your draft

Your own words, however rough. Or try the example to see what changes.

02

Reply is already selected

Keep Work Email for most messages, or pick Quick Reply for a colleague you write to every day.

03

Copy and send

The rewrite uses only the facts in your draft. Read it once, then copy it into your email.

Before and after

Real kinds of drafts, rewritten with the advice below. The rewrites keep only what the draft says: no new facts, dates or promises.

Confirming a time

Draft

Hi Carla, I hope this email finds you well! Thank you so much for reaching out. Regarding your question, I think Thursday should work fine for the review on our end, but let me double-check with the team first.

Better

Hi Carla, Thursday should work for the review. I'll double-check with the team and confirm.

Answering a client question

Draft

Dear Mr. Okafor, Thank you for your email and for your patience. In response to your inquiry regarding the delivery date, I wanted to let you know that the shipment is expected to arrive next Tuesday. Please do not hesitate to contact us should you have any further questions.

Better

Dear Mr. Okafor, your shipment is expected to arrive next Tuesday. Thank you for your patience.

Replying when you need more time

Draft

Hi Nina, thanks for sending this over! I haven't had a chance to go through it properly yet as things have been hectic, but I'll try to get back to you on it sometime soon hopefully.

Better

Hi Nina, thanks for sending this. I haven't reviewed it yet, and I'll get back to you soon.

How to reply to an email professionally

Five rules that cover most cases.

Answer first

They wrote with a question, so the first sentence should answer it. Pleasantries can come after, or not at all.

Answer everything they asked

If their email had three questions, reply to all three, in the same order. Numbered answers help when there are several.

Skip the filler opener

"I hope this email finds you well" and "Thank you for your email" push the answer down without adding anything.

End with a next step

Who does what, and by when. "I'll confirm by Wednesday" closes the loop; "let me know if you have questions" does not.

Match their tone and length

A two-line question deserves a short reply. A formal message from a client deserves a formal one.

Phrases to swap

Small changes that make the same email clearer.

Instead of: I hope this email finds you well
Try: (Cut it.)
Instead of: Thank you for your email
Try: Go straight to the answer
Instead of: Regarding your question, ...
Try: Yes, Thursday works.
Instead of: Let me know if you have any questions
Try: I'll confirm with the team by Wednesday.
Instead of: Please find attached
Try: I've attached

A template to start from

Fill in the brackets, then paste it into the box at the top to make it sound like you.

Hi [name],

[The direct answer to their question.]

[Any detail they need to act on it.]

[The next step: who does what, by when.]

[you]

Before you send

Not sure how your email will come across? Paste it into the email tone checker: it shows the tone, the words causing it, and what to change first. To write emails like this in Gmail without copying them here, add the Chrome extension, which puts a Rewrite button next to Send.

Other situations: say no in an email, follow-up email, apology email, polite request email. More reading: the email rewrite checklist and how to change the tone of your writing.

Questions